Frequently Asked Questions

General Questions

What are Managed Print Services (MPS)?

Managed Print Services (MPS) involve outsourcing the management of your printing devices (printers, scanners, copiers, etc.) to a third-party provider. It includes maintenance, supply monitoring, and optimization to reduce costs and improve efficiency.

How do Managed Print Services save money?

Who can benefit from Managed Print Services?

What is included in a managed print program?

Is there a contract for MPS?

Technical and Maintenance Questions

How often do printers require servicing?

This depends on usage. Typically, office printers should be serviced every 6–12 months or more frequently for high-volume environments.

What happens if my printer breaks down?

Can MPS support different brands of printers?

What happens if I run out of toner or paper?

Do I need to replace all my current printers to use MPS?

Security and Compliance

How does MPS protect sensitive data?

MPS implements features like secure print release, encryption, and device access controls to prevent unauthorized access to sensitive information.

Is MPS compliant with data privacy laws?

Can MPS support different brands of printers?

Cost and Billing

How much does Managed Print Services cost?

Costs vary depending on business size and print volume but are typically based on a flat monthly fee or pay-per-page model.

Are there hidden costs in MPS?

Can I track my printing costs?

Sustainability and Efficiency

How can MPS reduce environmental impact?

MPS minimizes waste by optimizing device usage, promoting duplex (double-sided) printing, reducing energy consumption, and using eco-friendly supplies.

What is automated supply replenishment?

Can MPS integrate with cloud printing or mobile devices?

What if my printing needs change over time?